Your Outreach Solutions Partner
A Company built on commitment and care, where integrity is the backbone of our business.
The most trusted risk resolution outsourcing company, with consumer outreach solutions and inspection services, in compliance with the highest professional standards.
More than 30 years ago, NCCI was established as the nation’s first and original outreach support company.
With a staff of only two employees receiving and fulfilling orders from clients through a fax machine,
NCCI served Credit Unions all over Southern California. Today, our staff, our technology, our network
and the geographic areas we serve have grown exponentially with the times. However, our solid core values
remain the same and will continue to guide us into the future. Our team-focused company culture creates
an energetic, fun and productive partnership with clients and ensures NCCI will continue to provide
value to our clients.
Today, as the nation’s premier risk resolution and outreach solution expert, NCCI receives orders through our proprietary technology in the thousands at one time with the push of a few buttons. Through the integration of cutting edge and leading technologies, our portfolio of services has grown to include a suite of verification and e-verification services that are tailored to the needs and demands of all industries we serve. Our suite of services and solutions are implemented through compliance driven solutions with expedited and secure results that provide measurable returns. The success of clients is our number one driver, and we continuously strive to ensure a collaborate and seamless partnership for mutual success.
OUR VISION, MISSION & APPROACH
Helping our Clients re-engage with their customers.
For over 30 years, and still going strong, NCCI has a unique and efficient team of seasoned Outreach Solution Specialists and the largest network of field service professionals. We proudly serve hundreds of companies and organizations across numerous industries.
OUR CORE VALUES
Our core values guide everything we do.
Our core values give us the framework for decisions that are the catalyst to our success. Most Importantly, our core values help us enjoy our time at work. We consider our values the ”true north” to guide and navigate our company through prosperous times and challenges.
urture Relationships with Respect
Like most things of great value, strong relationships take effort, and when done consistently, authentically, and with sincerity, creates lasting benefits for everyone.
ollaborate with Accountability
We believe collaboration contributes to improvement and innovation. We uphold the highest standards of honesty, transparency, and integrity in all that we do.
ommit to Client Success
We commit to our clients success through compliance and quality. We invest in excellence to ensure we meet and exceed our clients’ service needs.
nvest in Excellence with Passion
We strive for excellence and quality in everything we do. We invest in both technology and our people to provide solution-oriented services for our clients.
OUR LEADERSHIP TEAM
The team that makes extraordinary outreach solutions possible.
Our forward-thinking leadership team is made up of dedicated, focused and experienced executives. Their knowledge and experience create extraordinary results.
When establishing NCCI, Richard’s vision then, as it is today, is a company focused on providing exceptional services that surpass customer expectations. Over the last 30+ years, he has navigated the company through the ever-expanding needs of the industry, has strategically invested in leading edge technology, and has seen NCCI’s client base grow to include over 300 companies across a multitude of industries. He continues to provide the vision and passion that will propel NCCI for decades to come.
As President of NCCI, Matt oversees the operations and execution of the company’s strategic goals. He has proven to build high-performance teams by leveraging his team’s strengths, skills, and ideas. Matt’s continuous goals are to provide the most cutting-edge client resources by developing innovative technology solutions, prospecting new product/service opportunities, and offering outstanding client services. As a forward-thinking executive, he pushes for operational excellence and recognizes necessary changes.
Alice joined NCCI in 2014. Prior to joining 2014, Alice represented NCCI as outside counsel and served NCCI in an advisory capacity for eight years. Today, Alice leads NCCI's legal department and collaborates with NCCI’s Compliance Team to mitigate risks and ensure compliance driven products and services. Alice believes in partnering with our clients to build optimal results and long-lasting relationships.
Vice President of Operations
Nichele started her career at NCCI in 2005. During that time, she has held various leadership roles and today strategically guides NCCI’s operations teams. Her commitment to both an environment of collaborative teamwork and continuous improvement ensures that NCCI’s processes continue to produce results that exceed customer expectations. Her dedication to success is evident to all NCCI clients and team members alike.
Director of Compliance
Mark joined NCCI in 1996. Prior to serving as Director of Compliance, Mark has held positions in Sales, Vendor Management and Operations. These experiences provided exposure to the various nuances of the business and industries NCCI serves. All of which lead to the valuable insight and knowledge he uses today leading NCCI’s Compliance Team. His commitment to Best Business Practices, ensures NCCI mitigates risks and provides compliance driven products and services.
Director Business Development, Mortgage
Doring is the primary point of contact for companies interested in learning more about NCCI’s risk resolution outsourcing, borrowed outreach, door knocking, inspection and compliance driven processes. With 25 years of experience with loan originators and mortgage servicers, she helps clients increase borrower engagement, reducing their risk and increasing the revenue potential in their existing borrower relationships.
SVP Marketing & Events
As SVP of Marketing and Events, Christina is the driving force behind all branding and product positioning strategies for both new and existing market verticals. With over 25 years of graphic design, marketing, and event planning experience, her passion and creativity are integral drivers to our brand positioning, showcasing the broad range of NCCI's products and services.
Client Development Manager
Gabby joined NCCI in 2021, and is the primary contact for both Credit Unions and Auto Finance companies interested in NCCI's services. Her career began at NCCI in operations, where she developed in-depth understanding of all NCCI's products and services. This experience provided the skill set to match client's needs with NCCI's suite of products and services. Her passion and enthusiasm are evident to all existing and prospective clients.
OUR COMMITMENT TO DIVERSITY, EQUITY & INCLUSION
As a certified minority-owned business, we’re committed to cultivating an empathetic environment, where business, innovation and brand loyalty thrive through Diversity, Equity, and Inclusion.
At NCCI, we strive to create a workplace culture where our teammates can be their whole selves and feel
supported, regardless of cultural differences, beliefs, or place of origin. Diverse voices and
experiences make us a better company and enable better decisions in support of our team members and clients.
We will continue to invest in moving our company forward.
We’re proudly commit to creating equitable opportunities and promote inclusive practices in all that we do. This commitment (and journey) is realized through a framework, which is made up of three pillars: Our Team, Our Community, and Our World.
To foster and promote a Diverse, Equitable and Inclusive (DEI) environment where NCCI team members thrive.
To use our influence, goodwill, and resources to serve the communities we live in by eliminating inequalities and contributing to positive growth.
To create a conscious framework that reinforces our DEI philosophy and make the world of small business ownership more attainable.
NCCI has a strong compliance program that is essential to
our clients. Our top concern is ensuring your business is safe and secure.
NCCI partners with our clients by providing a detailed level of accountability
and effectiveness through its Compliance Department and Legal Department. Given
today’s compliance landscape, increasingly filled
with new laws and regulations, NCCI employs a fully dedicated Compliance Manager
and General Counsel to ensure third-party assessments are satisfied, as well as
continuous compliance improvement and compliance readiness across a spectrum of
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