Established in 1992, NCCI’s services continue to deliver nationwide actionable data through our proprietary platform to create the highest return on investment for our clients. Like our clients, we care greatly about headline, reputational, compliance, and regulatory risk. We are licensed, bonded, and certified. We partner with and collaborate with our clients, never taking a one-size fits all approach
Get the latest insights and updates on outreach resolution solutions and find out more about what’s happening at NCCI.
As the world continues to renormalize in the wake of the global pandemic, government agencies are considering changes to the policies that have kept the industry running during COVID. National Mortgage News Capital Markets Editor Bonnie Sinnock recently wrote about HUD’s deliberations on the matter for a recent story in NMN.
“A Federal Housing Administration requirement for servicers to make face-to-face contact with mortgage borrowers who are in default may be reimposed after its partial waiver due to the pandemic, which has been extended multiple times,” Sinnock wrote. “At the time of this writing, it appeared the Department of Housing and Urban Development was maintaining a Dec. 31 expiration date for the temporary measure, which has allowed mortgage companies to use alternative methods for outreach like phone interviews, video calling or email.”
Because she knows that NCCI is active in this part of the business, she reached out to NCCI President Matthew Pruess for a comment. At the time the article came out, no one was sure what direction HUD would go, but Pruess was clear that regardless of how the agency decided to handle the situation, servicers who made every effort to get into contact with their borrowers were more successful.
“I don't know if this waiver is going to continue, what I do know is that I continue to do face-to-face outreach for lenders and servicers," he said. “What we do is extend an olive branch that re-engages [borrowers] and humanizes the situation, because it's a person trying to reach out."
This is always important, but when the economy is changing quickly and there is a great deal of uncertainty as to future events, having the human connection is more important than ever.
As we finalize our preparations to meet with mortgage servicers at the upcoming Mortgage Bankers’s Association’s Servicing Solutions Conference in Orlando, we are planning on having a number of fruitful discussions with servicers who understand how important effective loss mitigation is in a changing economy.
If you’re planning on being at the show, be sure to find us on the exhibit hall floor, as we are proud sponsors of the event. If you want to be sure to meet with us, reach out to Doring at DLloyd@nationalcreditors.com to schedule a meeting.
Service results depend on a number of specific factors unique to each transaction, type of service, and location of service. Prior service results do not guarantee a similar result or outcome in all or other future transactions. Discussion of prior service results on this website do not guarantee the same or similar service results in all or any transaction. Not all service results are provided, and the service results shown may or may not be representative of service results obtained. No two transactions are identical. Each and every transaction is unique, and the outcome for each transaction depends on specific factors that are different and may vary depending on numerous factors. This website is not an offer, solicitation or guarantee of any service result or outcome. Although this website may be viewed worldwide, NCCI services are only provided in the United States, Puerto Rico and the US Virgin Islands. By accessing this website, you agree that any disputes or matters arising out of or related to your viewing or use of this website shall be governed under the laws of a United States jurisdiction in the State of Nevada.
The content of this website is fully and only intended for general informational and educational purposes. If you visit our website, we may collect general information about the way in which you use our site, including the time and duration of visit, IP address, browser type and version, operating system, device type, the website URL or web page that referred you to our site, your path through our site, and in site traffic patterns. We may use this information to identity levels and areas of interest to improve, refine and enhance user informational experience of our site, operational maintenance of our site, or as may be legally required.
If you provide information through this website, either in a form on this website or by sending us an email, we may collect and use that information to contact you if you so request.
We do not sell, rent, trade, or give away any information collected, including but not limited to, personally identifiable information (Personal Data) provided by visitors to our site, to any third party.
Informational Purposes Only
The content of this website is fully and only intended for general informational and educational purposes.
Proper Use
You agree that your use of this website at all times will be for informational and educational purposes only. You further agree that your use of this website will at all times be proper and lawful. You agree not to attempt to gain access to non-public areas of this site or to files, servers, or other data belonging to NCCI by “hacking” or other unauthorized means. You agree not to damage or disrupt the operation of this website by any electronic or other means.
No Guarantees, Warranties and Limitation of Liability
NCCI makes no guarantees, warranties, representations or claims with respect to any of the information or content on this website. Any testimonials or endorsements contained in the website do not constitute a guarantee, warranty or prediction regarding the outcome of any transaction. NCCI will make every effort to maintain current information on this website, but does not guarantee the currency, accuracy or completeness of the information. Information and content on this website are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of suitability, reliability, applicability, merchantability, fitness for a particular purpose, non-infringement, result or outcome. NCCI reserves the right, but has no obligation, to add, change, improve, and/or update the information and content on its website without notice or liability to you or any other person.
You use this website at your own risk. NCCI assumes no liability or responsibility for any errors or omissions in the information and content of this website. NCCI denies responsibility and liability for damages incurred as a result of your access to or use of information on this website, including but not limited to, liability for damages under contract theories, tort theories, or any damages caused by viruses or other malware contained within electronic files of this website or any linked site, regardless of prior notice to us. Under no circumstances and under no legal theory shall NCCI, its owners, its shareholders, its attorneys, its employees, its contractors, its agents, its suppliers, its vendors, or any other party involved in creating, designing, producing or delivering this website’s information and content be liable to you or any other person for any alleged direct, indirect, special, incidental, consequential damages of any character or kind arising from your or anyone’s access to, or use of, this website.
Intellectual Property Rights
All copyrightable text, graphics, imagery, illustrations, icons, logos, photographs, video clips, written materials, software, interfaces, code, the selection, arrangement and presentation of all materials and content on NCCI’s website, and the overall design of this website are protected under copyright and trademark laws and are the copyright, trademark, trade dress, intellectual and/or proprietary property owned, controlled or licensed by NCCI at © 2023 NCCI. All rights reserved.
You may use the materials and content on this website for personal informational and educational purposes only. Permission is granted to download, copy, and print materials from this website and you may send, forward, and transmit this website in hyperlink form for the purpose of viewing, reading, retaining, and educating for informational reference. Any other copying, distributing, displaying, retransmission, or modification of information, content or materials on this website, whether in electronic or hard copy form, without the express prior written permission of NCCI is strictly prohibited.
Indemnification
You agree to indemnify NCCI for any and all damages or harm caused by your violation of these Terms of Use. You further agree to defend, indemnify, and hold harmless NCCI, its owners, its shareholders, its attorneys, its employees, its contractors, its agents, its suppliers, and its vendors from any and all third-party claims, demands, damages, losses, costs, attorneys’ fees and expenses resulting from your violation of these Terms of Use. You agree that the exclusive venue for any litigation alleging a violation of these Terms of Use shall be the courts of State of Nevada, ______ County.