Coverage
All 50 states plus territories where you operate, including rural areas, and how the provider handles surge volume.
Licensing and Compliance
State licenses where required, background checks and badging for professional representatives, approved messaging, and complaint handling.
Security
An independent attestation such as SOC 1 Type 2 (NCCI holds this), and how photos and data are stored and encrypted for security.
Evidence Quality
GEO-stamped reports, date-time stamped photos, with quality review before delivery, and a retained audit trail.
Reporting and Integration
Real-time status, portal access, API or file feeds, and custom data fields.
Support
A named account or customer success manager and a US-based support line.
Questions to Ask Every Provider
How are professional representatives screened and trained? What happens when a visit fails? How are disputes handled? Can you provide references?