What We Do for Mortgage Servicing
- In-person outreach: Professional representatives visit the property, make contact and deliver client-approved letters and messaging.
- Occupancy certifications: Documented confirmation of whether a property is occupied, with photos and a signed or completed certification form (if requested by client).
- Loss mitigation support: Collection of client-specified documents and delivery or pickup of client-specified packages.
- Mobile notary for notarization of documentation.
- Property condition reports with GEO date-time stamped photos.
Services in This Industry
- Occupancy and Property Condition Reports: An occupancy certification confirms whether a property is occupied and, if so, by whom. A condition report documents the property's exterior with photos.
- In-Person Customer Outreach: In-Person Customer Outreach visits the customer's address to make contact and deliver the lender's approved message when calls, mail and email have not worked.
- Mobile Notary Services: Mobile notaries witness the signing of documents at any requested location without a branch visit to complete any desired documentation.
- Virtual Loss Draft and Repair Inspections: A Virtual Loss Draft Inspection documents with evidence how much repair work is complete for insurance companies to release proceeds in stages.
What You Receive
Every visit provides a customized informative report with date and time, GPS location, photos, the contact outcome and any occupant statements, delivered through NCCI's client portal or the client's system.
Industry Associations
NCCI is a member of or associated with these organizations in this industry.
- MBAMortgage Bankers Association
- California MBACalifornia Mortgage Bankers Association
- Texas MBATexas Mortgage Bankers Association
- NMLANew Mexico Mortgage Lenders Association
Frequently Asked Questions
Do NCCI professional representatives counsel customers?
No. Professional representatives deliver the client's approved messaging professionally and courteously, and all customer questions are directed to the client. They do not discuss, counsel, negotiate, collect payment or give any advice.
Which states does NCCI cover?
All 50 states and Puerto Rico.
NCCI Services (National Creditors Connection, Inc.) has been operating since 1992, with 1,000+ professionals in all 50 states and Puerto Rico. SOC 1 Type 2. Call Us Today (800) 300-0743.